Last Updated: 18 October 2026
At Copy Solar, customer satisfaction is important to us. We aim to supply quality solar products and provide a reliable online shopping experience. This Refund and Returns Policy explains the process for requesting a return, replacement, or refund when purchasing from our online store.
This policy is subject to applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA).
1. Returns and Eligibility
If you receive a product that is defective, damaged, incorrect, or not as described, please contact Copy Solar as soon as reasonably possible so that we can assess the issue and assist with an appropriate resolution.
For products you wish to return for other reasons, eligibility will depend on the circumstances of the purchase, the condition of the product, and applicable consumer protection laws.
Certain products may be subject to additional return requirements due to their technical nature, including solar panels, inverters, lithium batteries, and other electrical equipment.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from what you ordered, please notify us promptly.
To help us investigate your request, please provide:
- Your order number or proof of purchase.
- A description of the problem.
- Photographs or videos showing the damage or defect, where applicable.
- Any relevant packaging or courier information.
We will assess the issue and advise you on the appropriate next steps. Depending on the circumstances and your rights under applicable law, a repair, replacement, refund, or other remedy may be available.
Please do not dispose of a damaged product or its packaging before contacting us, where reasonably possible.
3. Change-of-Mind Returns
If you wish to return a product because you have changed your mind, please contact Copy Solar before sending it back.
Change-of-mind returns are assessed according to the circumstances of the sale, the product’s condition, any applicable statutory rights, and any return terms communicated at the time of purchase.
Products that have been installed, used, modified, or damaged after delivery may not qualify for a voluntary change-of-mind return. This does not affect any rights you may have in respect of defective goods or other remedies provided by law.
4. Solar Equipment and Special Return Requirements
Solar equipment can include sensitive electronic components and products that require professional installation.
Before returning an inverter, lithium battery, solar panel, or other electrical product, please contact our support team for instructions.
Where relevant, products should be disconnected safely by a qualified person. Do not attempt to open, dismantle, or repair electrical equipment or lithium batteries yourself.
Products must not be shipped in a manner that violates applicable courier, dangerous-goods, or battery transportation requirements.
5. How to Request a Return
To request a return, follow these steps:
- Contact Copy Solar using the contact details on our website.
- Provide your order number, the product concerned, and the reason for your request.
- Include photographs or other supporting information where relevant.
- Wait for our instructions before sending the product back.
- Package the product securely and follow the return instructions provided.
Please do not send products to an address that has not been confirmed by Copy Solar.
6. Return Shipping Costs
Return shipping arrangements and costs will depend on the reason for the return and the applicable legal requirements.
Where a product is defective, incorrect, or otherwise qualifies for a statutory remedy, Copy Solar will address reasonable return and collection arrangements in accordance with applicable law.
For voluntary change-of-mind returns, the customer may be responsible for return shipping costs where legally permitted and where the applicable terms allow it.
Any applicable return charges will be communicated before the return is arranged.
7. Refunds
Once a returned product has been received and assessed, we will notify you of the outcome of your request.
Where a refund is approved, it will generally be processed using the original payment method where practical and appropriate. If an alternative method is necessary, suitable arrangements will be discussed with the customer.
Refund processing times may depend on the payment provider and banking institution. We will endeavour to process approved refunds promptly and within any timeframe required by law.
Where a statutory right to a refund applies, it will not be restricted by an internal inspection or processing period.
8. Replacements and Exchanges
Depending on the nature of the issue, product availability, and applicable consumer rights, Copy Solar may offer a replacement, repair, exchange, or refund where appropriate.
If a replacement product is unavailable, we will discuss the available remedies with you in accordance with applicable law.
9. Warranty Claims
Some products may be supplied with a manufacturer’s or distributor’s warranty. Warranty periods and conditions vary by product and supplier.
Please retain your proof of purchase and any warranty documentation supplied with your order.
If you experience a technical problem, contact Copy Solar with your order details and a description of the fault. We will advise you on the applicable warranty process.
Manufacturer warranties do not replace or limit any consumer rights that apply under South African law.
10. Products That Cannot Be Returned in Certain Circumstances
Subject to applicable law, a return may be declined where a product has been damaged through misuse, unauthorised modification, improper installation, or failure to follow the manufacturer’s instructions, and the issue is not attributable to a defect or other circumstances giving rise to a consumer remedy.
Nothing in this section excludes any statutory rights that cannot lawfully be excluded.
11. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact Copy Solar as soon as possible.
We will assess the cancellation request according to the order status, applicable terms, and relevant consumer protection legislation.
If an order has already been dispatched, the applicable return process may need to be followed.
12. Our Commitment to Customers
Copy Solar is committed to treating customers fairly and handling return, replacement, and refund requests professionally.
Each request will be considered on its merits, taking into account the product, the circumstances of the transaction, and applicable South African law.
13. Contact Us
For assistance with a return, refund, replacement, or warranty claim, please contact Copy Solar through the contact details provided on our website.
Please include your order number and a clear description of your concern so that we can assist you as efficiently as possible.
Copy Solar — Reliable Solar Products, Reliable Customer Support.