Last Updated: 3 October 2025
At Copy Solar, we are committed to delivering your solar products safely, securely, and as efficiently as possible. This Shipping and Delivery Policy explains how orders are processed, dispatched, and delivered to our customers throughout South Africa.
1. Delivery Areas
Copy Solar operates as an online store and delivers to customers throughout South Africa, subject to courier service availability and delivery restrictions.
Delivery availability may vary depending on the product, delivery address, package size, weight, and courier coverage.
2. Order Processing
All orders are subject to stock availability and payment confirmation.
Once an order has been placed, our team will verify the order details and confirm product availability before proceeding with dispatch arrangements.
Orders are processed after payment has been successfully received and reflected in our business bank account.
Processing times may vary depending on stock availability, supplier arrangements, public holidays, and operational requirements.
3. Delivery Timeframes
Our estimated delivery timeframe is 3–7 business days after payment has been confirmed and the order is ready for dispatch.
Please note that delivery times are estimates and may vary depending on your location, courier availability, product availability, and unforeseen circumstances.
Deliveries to remote areas may require additional time.
Business days exclude weekends and South African public holidays.
4. Shipping Costs
Shop online and enjoy convenient delivery straight to your door at no extra cost!
5. Order Confirmation and Dispatch
Once your payment has been confirmed and your order is ready for dispatch, Copy Solar will arrange delivery using a suitable courier or delivery service.
Where available, customers may receive dispatch confirmation and tracking information to monitor the progress of their delivery.
Please ensure that your contact details, delivery address, and any relevant delivery instructions are accurate when placing your order.
6. Large, Heavy, and Specialised Products
Certain solar products, including solar panels, large lithium batteries above 25kw, inverters, and complete solar systems, may require specialized handling or transportation due to their size, weight, or technical specifications.
Delivery arrangements for these products may differ from standard parcels. Additional delivery time or charges may apply where necessary.
Any special delivery requirements will be communicated to the customer before the order is finalized.
7. Incorrect Delivery Details
Customers are responsible for providing a complete and accurate delivery address and valid contact information.
Copy Solar cannot guarantee successful delivery where incorrect or incomplete information has been supplied. Additional courier charges or delivery delays may arise if an address needs to be corrected after dispatch.
Please contact us as soon as possible if you notice an error in your delivery details.
8. Failed Deliveries
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or access to the delivery location is restricted, the courier may arrange a further delivery attempt or return the parcel to the relevant facility.
Any additional charges resulting from a failed delivery will be assessed according to the circumstances and applicable consumer protection requirements.
9. Damaged or Missing Items
Please inspect your order as soon as reasonably possible after delivery.
If your products arrive visibly damaged, appear to have been tampered with, or items are missing, contact Copy Solar promptly and provide your order number, a description of the issue, and photographs where available.
We will investigate the matter and assist with an appropriate resolution in accordance with our Returns and Refund Policy and applicable South African consumer protection legislation.
Nothing in this policy limits any rights you may have under applicable law.
10. Delays and Unforeseen Circumstances
Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occur due to courier disruptions, severe weather, public holidays, supplier delays, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will endeavour to provide an update and communicate the available options where appropriate.
11. Order Cancellations
If you wish to cancel an order before dispatch, please contact Copy Solar as soon as possible.
Cancellation requests will be assessed according to the order’s processing and dispatch status, our applicable policies, and your rights under South African law.
Orders that have already been dispatched may be subject to our Returns and Refund Policy.
12. Contact Us
For questions about shipping, delivery timeframes, tracking information, or an existing order, please contact our customer support team through the contact details provided on the Copy Solar website.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Copy Solar — Reliable Solar Products, Delivered to Your Door.